timestamp1729778995118Introducing Custom Agent Ring Time And Call Wait Time ✨by Matteo SilvestroWe’ve got some exciting news for Gorgias Voice subscribers! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents: 🧑💼 Customize
timestamp1729758660000Edit Shopify Order Notes Directly from Gorgias!by Neshat Korivand, Senior Product ManagerAnnouncementNew featureManaging customer orders often involves multiple team members—agents, warehouse workers, and brick-and-mortar staff. To streamline communication and reduce the need to jump between platforms, we've added a new feature that allows you to
timestamp1729087862611Meet Auto QA (Beta)⚡by Felipe Gonçalves, Product Marketing ManagerAnnouncementWith BFCM just around the corner, your team is about to experience a surge of customer inquiries. That’s why we’re excited to introduce Gorgias Auto QA in Beta! Imagine this: thousands of tickets flooding in—questions about promotions,
timestamp1728484726951Collect shopper emails directly from Campaigns!by Nicolae GodinaAnnouncementConvertNew featureAs a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧 Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can
timestamp1727965166017Simplify your Email setup with our new Forwarding wizard!by Neshat Korivand, Senior Product ManagerWe’re excited to announce a new wizard that guides you through the process of setting up your email forwarding to Gorgias in just a few steps. Follow clear instructions on connecting your support email. Set up email forwarding
Subscribe to updatesSubscribe to updates