Gorgias Updates

Introducing Action Events Logs for AI Agent Actions

by Ricardo de Arruda, software engineer
We are excited to announce the launch of Events Action Logs for AI Agent Actions a new feature that provides you with detailed insights into every action executed by your AI Agent. Key Features: Execution Tracking: Monitor when an
Announcement
New feature

Introducing Campaign Scheduling in Convert

by Mariusz Janczyn
With Convert's new Campaign Scheduling feature, you can now automatically set your campaigns to start and stop — even outside of regular business hours. Brands can now focus on strategy rather than logistics, ensuring campaigns go live
Announcement
Convert

⭐️ CSAT scores are now available in rules

by Charles Jacquet
We’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability
Announcement
Improvement

🚀 Boost Sales with AI-Powered Product Recommendations in Convert

by Matilda Lee
Announcement
New feature
Convert
Personalization just got so much easier. Get ready to boost your average order value and conversion rates with minimal effort with our newest feature: AI-powered Product Recommendations. Here’s what you can do with this new

🆕 AI Agent In-Ticket Feedback: Reasoning 🆕

by Bernie Goldenberg, Senior Product Marketing Manager
The reasoning behind AI Agent’s behavior and why the internal QA failed is live and can be found within the ticket view! Not only will AI Agent share it’s reasoning for why it did not send a response, but also will share the drafted
Announcement

Do more with the ticket panel; Bulk actions are here!

by Gorgias Product Team
You can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the
New feature
Improvement

Custom UTM Parameters for Convert

by Matilda Lee
Users now have control over their campaign tracking with the ability to customize UTM parameters for Convert campaigns. 🔧 Advanced Analytics: Customize UTMs to ensure accurate data and cleaner attribution. 🤝 Agency Collaboration: Align
Improvement
Convert

Set default email address

by Neshat Korivand, Senior product manager
We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction
Announcement
New feature

Improve channels page and access to Automate settings in corresponding channel settings

by Itay Elgazar
We are thrilled to introduce a brand new design to the channels page as well as a new way to access the automate settings in a corresponding channel settings. The new design is intuitive, now all channels have the same relevance, so you
Announcement