timestamp1672953728560Agent Availability Status in the User's Pageby Denisa Dumitru, Frontend Developer, ChannelsAnnouncementWe are excited to announce that you can now see a real-time view of agent availability from within the user’s setting page. This feature will help provide a real-time view of your team and their availability, which will help teams
timestamp1671754429808Cleaner order management buttons in the Gorgias chat homepageby Cyprien Pannier, Senior Software EngineerHi there 👋, We have another automation add-on improvement to share! The order management flows currently take a lot of place in the chat widget. Additionally, the 4 possible flows: track / return / cancel order and report an issue
timestamp1671104100000Chat appearance enhancement for readabilityby George Chetreanu, Engineering ManagerAnnouncementNew featureThe chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of
timestamp1670441759903Loop Returns x Order management flowsby Jan Szybowski, Software EngineerHi 👋 we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation
timestamp1670347056144Automatic offline mode in the chatby Roman FayzullinHello 👋 Several months ago we introduced offline mode in the chat, which allowed you to disable live conversations manually via settings. You could use this feature temporarily or permanently to set the right expectations to shoppers when
timestamp1668622803539Sending Discount Codes from Gorgias ticket messagesby Bogdan Tănase, Engineering ManagerYou can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount
timestamp1668008796564⛵️ Navigate new Settings with breeze by Manuel Colasante👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them
timestamp1665059733644Estimated wait time in the chatby Roman Fayzullin👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimated
timestamp1662570000000✨ Standalone self-service portal!by Matthieu BressonWe are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat
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