Gorgias Updates

Gorgias Updates

www.gorgias.com

Estimated wait time in the chat

by Roman Fayzullin
👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimated
New feature

✨ Standalone self-service portal!

by Matthieu Bresson
We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat
New feature
Announcement

New Macro actions: CC/BCC recipients and Internal Notes

by Dombi Botond
🙌 Add CC/BCC recipients You are now able to set recipients as CC or BCC on a macro response in the Response Text field of your macro editor! Note: If you set a CC/BCC recipient on a macro and the original message channel is not email (i.e.
New feature

BigCommerce native integration

by Alexandru Daineanu
Developers
New feature
Announcement
🎉🎉🎉 We’re happy to announce the launch of our native BigCommerce integration. 🎉🎉🎉 Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce
BigCommerce native integration

Change in the display logic for chat & messaging tickets when auto-assignment is enabled

by Charles Jacquet
To simplify Gorgias and make its behavior more predictable, we have changed the behavior of chat & messaging channels tickets. The way the chat & messaging section now works is the following: Note: Here “tickets” refer to “chat & messaging
Announcement

Introducing chat offline! 💬✨

by Joris La Cancellera, Software Engineer
New feature
Does the support team have limited bandwidth for a couple of hours during your team’s lunch break or for a couple of days as you are all heading to a company retreat party? 🎉 We got you covered with the chat new offline mode feature!
Introducing chat offline! 💬✨

Introducing an offline capture of information for chat!

by Joris La Cancellera, Software Engineer
New feature
We are pleased to announce that we are putting a major new feature into our chat widget: The contact form 🎉.👉The contact form guides the customers to fill in their inquiries directly from the chat when the shop is outside of business
Introducing an offline capture of information for chat!

Auto-assignment limits

by Charles Jacquet
New feature
Auto-assignment limits are live! You can now select the maximum number of tickets an agent can be served by the auto-assignment for both “Chat & Messaging” tickets (chat, messenger, IG DMs, SMS,…) and “Other text” tickets (email,
Auto-assignment limits

Article recommendation in Chat

by Robert Pamfile
Your shopper will now get FAQ article recommendations directly from your chat window. Gorgias Chat now leverages your help center to automatically recommend FAQ articles to shoppers.🤖 If you have an active chat and help center in your
New feature