timestamp1599096840001
View sharing
by Samy Laumonier
We just released the view sharing feature! You can now have public views (shared with everyone), shared views (shared with specific teams/users) and private views (that belong to only one user). You can edit a view's sharing options by...timestamp1597966740001
Create a ticket with an internal note
by Jean Jacobi
Want to create a ticket to write a task for someone to do? Or log information about a customer journey directly on Gorgias? You can now do this directly on your helpdesk by creating a ticket with an internal note! Please let us know...
timestamp1597103460001
The new documentation of our API is now live!
by Louis Barranqueiro
We've just released the new documentation of our API! 🎉 As part of our effort to cultivate a strong developer ecosystem, we’ve rebuilt our documentation from the ground up. We've updated our documentation to ensure developers have the...
timestamp1596791880001
Reactions to Facebook comments are now displayed in Gorgias
by Gorgias Team
You don't need to open Facebook anymore to see if your customer reacted to your comment. Indeed, next to the message, we now display your reaction, your customer's reaction and the total number of the other reactions made. By hovering on...
timestamp1594141800001
New busiest hours of the week statistic
by Jean Jacobi
We recently added a new statistic; Busiest time of the week. It will help you to establish staffing plans for your support agents when you need it the most, and therefore improve the support experience for your customers at any time...
timestamp1594063200001
Create a new ticket from a mobile app
by Gorgias Team
Now you don't have to rush back to your desk to submit a support ticket. Gorgias mobile app got your back - press the "plus" icon on the ticket list to enter to the new ticket creation screen. Submitting the form will create a new...timestamp1593204840001
New action in rules: Like Facebook comment
by Gorgias Team
It is now possible to build a rule that will like Facebook comments. This will give you for example the ability to automatically like positive comments. Please let us know what you think about this update and what we could improve at...
timestamp1592610720001
Deactivated views
by Samy Laumonier
From now on, it's easier and faster to delete an integration, for instance in case you need to recreate it. You can delete an integration that is used in the filters of a view, without having to manually delete the view first. The view...timestamp1591999800001
Support for Magento2 guest orders
by Gorgias Team
We've just added support for Magento2 guest orders! You can now see data from guest orders in your Gorgias account, and trigger rules using this data as well. 