Gorgias Updates

www.gorgias.com

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Collect shopper emails directly from Campaigns!

by Nicolae Godina

As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧 Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can

Collect shopper emails directly from Campaigns!

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Simplify your Email setup with our new Forwarding wizard!

by Neshat Korivand, Senior Product Manager

We’re excited to announce a new wizard that guides you through the process of setting up your email forwarding to Gorgias in just a few steps. Follow clear instructions on connecting your support email. Set up email forwarding

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Never miss a reply! Notifications for new messages are here

by Gorgias Product Team

You can now receive in-app notifications when you get a reply on a ticket you’re assigned to! Don’t want to get notifications for certain channels? You can configure your personal notification settings via the notification settings page.

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Set up AI Agent with Onboarding Wizard

by Fany Octavia, Software Engineer

We’re excited to introduce the AI Agent Onboarding Wizard, designed to make your AI Agent setup smoother and faster! With just a few simple steps, you’ll be guided through configuring your AI Agent, ensuring it’s ready whenever you want to

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Gorgias Voice Improvements Recap ✨

by Felipe Gonçalves, Product Marketing Manager

As the seasons change and the end of the year approaches quickly, phones may start ringing more frequently, especially with BFCM just around the corner. This is a busy period for you and your team, and we want to ensure you're fully

Gorgias Voice Improvements Recap ✨

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Introducing Action Events Logs for AI Agent Actions

by Ricardo de Arruda, software engineer

We are excited to announce the launch of Events Action Logs for AI Agent Actions a new feature that provides you with detailed insights into every action executed by your AI Agent. Key Features: Execution Tracking: Monitor when an

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Introducing Campaign Scheduling in Convert

by Mariusz Janczyn

With Convert's new Campaign Scheduling feature, you can now automatically set your campaigns to start and stop — even outside of regular business hours. Brands can now focus on strategy rather than logistics, ensuring campaigns go live

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⭐️ CSAT scores are now available in rules

by Charles Jacquet

We’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability

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New stats filters: Support for Ticket Fields and Advanced logic

by Charles Jacquet

Introducing new Statistics filters! We have given our Statistics filters a visual makeover and enhanced their functionality! Support for Exclusion in Filters In all new reports, filters now support both inclusion and exclusion

New stats filters: Support for Ticket Fields and Advanced logic