timestamp1718197493527Simplified navigation in Automate menu 🤩by Felipe MoraWe’ve made some improvements to our Automate page for a clutter-free, simpler, and more intuitive navigation experience! Here’s what you should know: My Automate page has been renamed Overview to better reflect its purpose to give you
timestamp1717656057525Never miss an important update with in-app notifications for mentions!by Antonio LapaWe're excited to announce a brand new way to stay in the loop – in-app notifications are here! 🎉 Now, when a colleague @mentions you in an internal note, you'll receive a notification right within Gorgias. No more digging through emails
timestamp1717160035121Publishing Flow from the Flow builder!by Sufiyan, Senior Software EngineerAnnouncementImprovement🚀 Exciting Update! Introducing Direct Flow Publishing from the Flow builder! 🎉 🛠️Flow builder Integration: Enable Flows directly from the Flow builder, eliminating the need to navigate to separate pages. 🔄Streamlined Navigation:
timestamp1716980392935Channel filter on Automate Statisticsby Narcisa Minca, Full Stack DeveloperWe are excited to announce a new addition to the Automate Overview Page – the Channel Filter! 🎉 The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain
timestamp1716971189698🛍 Shopify Draft Orders by Simone BassoAnnouncementNew featureWe’re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customer’s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle
timestamp1716910694663Introducing Call Transfer ☎️by Denisa Bortanoiu, Matteo Silvestro, and Denisa Dumitru, Software EngineerAs part of our commitment to providing exceptional customer experience, we’re thrilled to unveil our newest feature: Agent-to-agent call transfer! This powerful tool enhances agent efficiency and improves customer satisfaction by
timestamp1716906590978Interactive Testing in Flows!by Ricardo de Arruda, software engineerWe're excited to introduce a major update: Interactive Testing and Previewing in Flows. From the Flow builder, you can now test your Flows as you build them. After saving, either as a draft or published. Ensure your Flow works as
timestamp1716279459302AI Agent and bugfixes come to Automate Statisticsby Matthieu BressonOur Automate statistics pages just got some love: If you are part of the beta for AI Agent, you should now see AI Agent automated interactions in your Automated interactions by feature dashboard, which should help you visualize the impact
timestamp1715610389198Cleaner Contact Form entry point with Contact us buttonby Fany Octavia, Software EngineerExciting Update for Merchants! 🚀 We're introducing a game-changing enhancement to our Contact Form entry point page. Now, instead of displaying the contact form directly, we provide an option for you to hide it behind a sleek "Contact