Gorgias Updates

www.gorgias.com

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Facebook Mentions support

by Walter Galante

We’ve just released an exciting new feature to our existing Facebook integration! You can now receive and respond to Facebook Mentions from within Gorgias. Once activated, every time a User or a Page will mention you on a Facebook post or

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Outbound phone calls improvements

by Samy Laumonier

You asked and we listened! You can now start an outbound call with a customer by clicking the phone number in their profile. How does it work? To initiate an outbound call, visit an existing ticket or customer profile for a customer with a

Outbound phone calls improvements

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Support for GIF and Audio Instagram DMs

by Mehdi Dellagi

We just released an update to our Instagram Direct Message integration, allowing you to receive GIFs and audio DMs directly in Gorgias. Now, when a customer sends a GIF or audio message via direct message, you’ll be able to play and respond

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Filter all statistics reports by integrations

👋 We recently added a new feature: you can now filter all statistics reports using one or more of your integrations. 🎉📱 This should help you to get more insights on how your support tickets are handled per integration, as an example, it

Filter all statistics reports by integrations

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Receive & respond to Instagram Direct Messages

by Mehdi Dellagi

It’s finally here! We’ve just launched our integration to receive and respond to Instagram Direct Messages from within Gorgias. Our integration offers the following capabilities… 1. Receive and respond to Instagram direct messages in

Receive & respond to Instagram Direct Messages

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Sync Gorgias events and customers into Klaviyo

by Mehdi Ben Hamida, Software engineeer

We’ve just released a new and improved integration with Klaviyo, allowing you to segment customers, and send targeted outbound messaging campaigns based on Gorgias events as well as include Gorgias events in your Klaviyo analytics

Sync Gorgias events and customers into Klaviyo

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Filter improvements on statistics pages

by Xuan-Thi Nguyen, Front-end developer

We fine-tuned the statistics pages by adding an option to toggle all displayed items in your filters in one click 🎉, and by enabling team selection on top of your agents. This is the first step to ease navigation through our built-in

Filter improvements on statistics pages

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Integrations REST API documentation

by Julián Pérez

After the widgets API endpoint, we've now have updated our REST API doc with again a new resource: integrations! 🎉 Integrations connect Gorgias with external services (e.g. Gmail, Shopify, Chat systems). There are two types of...

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Editable reply threads for email messages

by Gorgias Team

We are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...