timestamp1667819569857Add file attachments to Help Center articlesby Nicușor ChiciucImprovement👋 Hello there, do you know you can now add file attachments directly in your Help Center articles?📚 We support all popular file types with the max file size of 20MB for each — you can find this feature inside the toolbar of your article
timestamp1667502439480Easily duplicate or delete help centersby Nicușor ChiciucNew featureImprovementSome of you have been actively using our new help center feature. We’re really excited about that! To make it easier to reuse configured settings, we made it simple to duplicate any help center from the main list view. Duplicated help
timestamp1666960236939Shopper’s activity in chat ticket viewby Juan Carlos Quintero, Software EngineerImprovementEver had a hard time figuring out if the shopper was still on the live chat ticket? We have an update for you 👌. Chat tickets will now benefit from the following improvements: We added a delivered ✓ and read icon ✓✓ for each message sent
timestamp1665672573074🤖 Our order-tracking rule is now more powerful!by Mathias NgoOur “Send tracking information email” rule from our Rule Library is now more powerful and provides about 28% more coverage about shipping information! Previously, this rule was providing the order tracking link from the carrier fulfilling
timestamp1665599337588Attachments for contact formby Irinel NeculitaHey everyone!🔔 We have another important update on our Help Center Contact form! Now your customers will be able attach files to tickets submitted through the contact form.📚 We support all popular file types, and your customers can attach
timestamp1664460203504Embed contact form on your storeby Irinel Neculita👋 Hi all! Following-up after the release of the Contact Us page, you can now embed the contact form directly in your very own website! Go to your help center settings page, click on the Contact tab, under Email you will now see a new
timestamp1663676001157All the agents can now access the help center articles!by Philippe Diep, Software Engineer🔒 Until now, help center articles were limited to admins and lead agents only. We’re changing this to make article content read only for all agents role! Admin and lead agents will still maintain article editing permissions while the other
timestamp1663187562606Rules: BigCommerce filtersby Iustina DumitruWe are happy to announce that we introduced BigCommerce filters in Rules. 🎉 From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter for Rules, for example to send an auto-reply
timestamp1662653441262Redesign of the mandatory email capture in the chatby Roman FayzullinIf you use the “Always Required” email capture setting in the chat - we’ve prepared a very nice update for you! We redesigned the experience for shoppers, providing a more conversational entry point for shoppers to leave their email and
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