Gorgias Updates

www.gorgias.com

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Intent classification gets better!

We know you love automating tickets using intent classification so we updated intents to be more relevant to Ecommerce use cases. The following changes are live: > The shipping/status intent is split into shipping/status and a new...

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New infobar design

by Samy Laumonier

We just released the new infobar design! Now, widgets are grouped by integration type and you can display several widgets side-by-side. Actions are displayed when you hover over a widget. You can quickly shrink/expand widgets with the...

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Undo sent message

by Gorgias Team

When responding to our clients we may send something we would like to revert, that's why we are introducing the ability to undo sent messages. Even though it is restricted to emails, you can expect us to add more of these to help you...

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Revenue statistics is coming out of beta

The revenue statistics just received an update that is available to all our new customers (who created their helpdesk after the 22 January). This update will become progressively available, and it may take up to 2 weeks to be active on...

Revenue statistics is coming out of beta

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New refund order action for Shopify

by Samy Laumonier

We just released the new version of the “refund order” action for Shopify! You can now refund Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...

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Apply a line-item discount while duplicating a Shopify order

by Samy Laumonier

We just released an improved version of the "duplicate order" action for Shopify! You can now apply discounts at the line items level: This is an update on the previous announcement about the new duplicate order action for Shopify. You...

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New cancel order action for Shopify

by Samy Laumonier

We just released the new version of the “cancel order” action for Shopify! You can now cancel Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...

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Intent-detection now works in multiple languages

by Gorgias Team

We have just updated Intent-detection (https://docs.gorgias.com/rules-auto/use-customer-intent-in-rules), to support most major languages (previously only English was supported). Notably we have good results with the following...

Intent-detection now works in multiple languages

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Email invoice for Shopify orders

by Samy Laumonier

We just added the "Email invoice" button in the "Duplicate order" action for Shopify! Click on "Email invoice" Add a custom message (optional) Click on "Send notification" A draft order will be saved on Shopify, and the invoice will be...