Gorgias Updates

New stats filters: Support for Ticket Fields and Advanced logic

by Charles Jacquet
Improvement
Introducing new Statistics filters! We have given our Statistics filters a visual makeover and enhanced their functionality! Support for Exclusion in Filters In all new reports, filters now support both inclusion and exclusion

๐Ÿš€ Boost Sales with AI-Powered Product Recommendations in Convert

by Matilda Lee
Announcement
New feature
Convert
Personalization just got so much easier. Get ready to boost your average order value and conversion rates with minimal effort with our newest feature: AI-powered Product Recommendations. Hereโ€™s what you can do with this new

๐Ÿ†• AI Agent In-Ticket Feedback: Reasoning ๐Ÿ†•

by Bernie Goldenberg, Senior Product Marketing Manager
The reasoning behind AI Agentโ€™s behavior and why the internal QA failed is live and can be found within the ticket view! Not only will AI Agent share itโ€™s reasoning for why it did not send a response, but also will share the drafted
Announcement

Do more with the ticket panel; Bulk actions are here!

by Gorgias Product Team
You can now perform bulk actions directly from the ticket panel! Weโ€™re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the
New feature
Improvement

Custom UTM Parameters for Convert

by Matilda Lee
Users now have control over their campaign tracking with the ability to customize UTM parameters for Convert campaigns. ๐Ÿ”ง Advanced Analytics: Customize UTMs to ensure accurate data and cleaner attribution. ๐Ÿค Agency Collaboration: Align
Improvement
Convert

Set default email address

by Neshat Korivand, Senior product manager
We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction
Announcement
New feature

Improve channels page and access to Automate settings in corresponding channel settings

by Itay Elgazar
We are thrilled to introduce a brand new design to the channels page as well as a new way to access the automate settings in a corresponding channel settings. The new design is intuitive, now all channels have the same relevance, so you
Announcement

Optimize Your Campaign Messaging with A/B Testing

by Nicolae Godina
Ready to maximize the impact of your campaigns? Our new A/B testing feature lets you experiment with different messaging variations to find out what resonates most with your shoppers. Hereโ€™s how it works: When you launch a test, your
New feature
Convert

Get notified when you are assigned to a ticket!

by Gorgias Product Team
You can now be notified when you are assigned to a ticket. Over the last few months weโ€™ve been rolling out new notification types as part of an effort to ensure agents are always informed about important activity in their
Announcement