timestamp1633955579125Help Center releaseby Victor Duprez, Senior Engineering ManagerToday we’re releasing our new Help Center product! Help Center lets you manage your client-facing knowledge base right from Gorgias. Create and publish articles directly from your Gorgias Helpdesk. We have a busy roadmap for this product,
timestamp1633098600000Chat performance improvementsby Gleb Billig, Software EngineerDevelopersImprovementOur engineers have been working hard to make significant performance improvements to the chat integration! We’re happy to announce that we reduced the amount of data required to initialize the chat by 40%. We’ve also optimized our static
timestamp1632160695167Facebook Mentions supportby Walter GalanteWe’ve just released an exciting new feature to our existing Facebook integration! You can now receive and respond to Facebook Mentions from within Gorgias. Once activated, every time a User or a Page will mention you on a Facebook post or
timestamp1631794509643Create a ticket starting with an outbound callby Samy LaumonierNeed to call your warehouse or brick-and-mortar store? We hear you! We’ve just made some huge improvements to our phone integration. Now, you simply can type in a number and initiate an outbound call directly from a ticket. You can call any
timestamp1631104366699Outbound phone calls improvementsby Samy LaumonierImprovementYou asked and we listened! You can now start an outbound call with a customer by clicking the phone number in their profile. How does it work? To initiate an outbound call, visit an existing ticket or customer profile for a customer with a
timestamp1630053480000Total tickets created per tag and per channel linksby Paweł MaciejewskiWe recently introduced Total tickets closed per agents links, today we are releasing a similar improvement that will help you to get the list of tickets created by a tag and channel. You can find them in the Tags and Channels statistics
timestamp1629127479290Instagram Messaging is Now Available (With No Follower Requirements)by Zach BanovWe are happy to announce that Instagram has lifted their follower requirements for access to Instagram Messages! Now, any non-legacy Gorgias account, regardless of follower count, can integrate Instagram Messaging into their helpdesk. For
timestamp1628848800000Total tickets closed per agents linkby Pawel Maciejewski👀 We introduced a link in the Agents statistics that will help you to see which data relates to each data point in the report. Click it and you will be redirected to a list of tickets that were closed by the agent in the specified time
timestamp1626290777482Support for GIF and Audio Instagram DMsby Mehdi DellagiWe just released an update to our Instagram Direct Message integration, allowing you to receive GIFs and audio DMs directly in Gorgias. Now, when a customer sends a GIF or audio message via direct message, you’ll be able to play and respond
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