almost 2 years agoControl ticket volume for Automation Add-On subscribersby Narcisa Minca, Full Stack DeveloperWe’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This
almost 2 years agoIntroducing the new Automation Add-on billing structureby Valentin Perret, Group Product ManagerOver the last two years, the Automation Add-on (AAO) grew from a small experiment to a powerful tool. Today, thousands of merchants use the AAO to instantly support customers, improve the shopping experience, and deflect repetitive
almost 2 years agoUpgraded order tracking experience!by Ricardo de Arruda, software engineer We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your
almost 2 years agoIntroducing Phone Number Migration for WhatsApp Integration with Gorgias!by Teodor Zait, Andrei Don, Adrian UrsuAnnouncementWe're excited to announce that you can now seamlessly migrate your phone numbers from other 3rd-party WhatsApp integrations into Gorgias through our new self-service migration wizard. Why should I migrate? Migrating your phone number will
almost 2 years agoNew Automation Settingsby Jan Szybowski🎉 We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
almost 2 years agoImproved Chat Previews in Settingsby Dombi BotondWe are excited to announce an update to the chat settings that will make it easier to get a more accurate preview of your chat experience. With this change, you will be able to see exactly how your chat will look and feel before installing
almost 2 years agoChat Agent Avatar Customizationby Juan Carlos QuinteroMore chat customization coming your way 🎨 We’re happy to announce a new feature to customize the Chat - you can now choose how to display your Agent’s name and avatar picture We have also revamped the upload section for the Company
about 2 years ago"Hide chat" toggle moved to preferences tabby Dombi BotondWe've revamped the preferences tab for chat to provide you with a better experience. We've changed the order of the settings on the preference tab to ensure that the most frequently used options are front and center, making it even easier
about 2 years agoIntroducing Automated Responses for Order Management Flowsby Gleb Billig, Software EngineerIntroducing Automated Responses - the latest addition to our order management flows, available in both the chat widget and the help center! With this powerful feature, you can now configure automated messages that will be sent to your
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