timestamp1590765060001
Undo sent message
by Gorgias Team
When responding to our clients we may send something we would like to revert, that's why we are introducing the ability to undo sent messages. Even though it is restricted to emails, you can expect us to add more of these to help you...timestamp1589482860001
New macros page in settings
by Louis Barranqueiro
It is now possible to manage your macros outside of your tickets, by accessing the new macro page through the settings: This will give you the ability to monitor usage in a single place while giving you the same customization abilities...
timestamp1588305600001
Revenue statistics is coming out of beta
by Jean
The revenue statistics just received an update that is available to all our new customers (who created their helpdesk after the 22 January). This update will become progressively available, and it may take up to 2 weeks to be active on...
timestamp1586482260001
New create order action for Shopify
by Samy Laumonier
We just released the new “create order” action for Shopify! You can now create Shopify orders from Gorgias for existing Shopify customers, with all the features and options that Shopify has, including: add existing products via the...timestamp1585594320001
New refund order action for Shopify
by Samy Laumonier
We just released the new version of the “refund order” action for Shopify! You can now refund Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...timestamp1584055020001
Apply a line-item discount while duplicating a Shopify order
by Samy Laumonier
We just released an improved version of the "duplicate order" action for Shopify! You can now apply discounts at the line items level: This is an update on the previous announcement about the new duplicate order action for Shopify. You...timestamp1584047100001
New cancel order action for Shopify
by Samy Laumonier
We just released the new version of the “cancel order” action for Shopify! You can now cancel Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...timestamp1584035520001
Intent-detection now works in multiple languages
by Gorgias Team
We have just updated Intent-detection (https://docs.gorgias.com/rules-auto/use-customer-intent-in-rules), to support most major languages (previously only English was supported). Notably we have good results with the following...
timestamp1582936080001
Email invoice for Shopify orders
by Samy Laumonier
We just added the "Email invoice" button in the "Duplicate order" action for Shopify! Click on "Email invoice" Add a custom message (optional) Click on "Send notification" A draft order will be saved on Shopify, and the invoice will be...