timestamp1698226824169One-Touch Tickets metric is back 😍by Felipe Gonçalves, Product Marketing ManagerAnnouncementImprovementWe're thrilled to share some fantastic news regarding our Agent Performance report. Following the recent introduction of multiple new metrics, we've proactively engaged with your valuable feedback. The result? We're excited to reintroduce
timestamp1697647637341Say hello to Gorgias Multi-language Chat ⭐by Felipe Gonçalves, Product Marketing ManagerAnnouncementImprovementHello, Hola, Olá World 🌐 Exciting News! We're super excited to introduce the Gorgias Multi-language Chat that lets you add multiple languages to your Chat. 💡 So, What is Gorgias Multi-language Chat? It's a game-changer for your Chat –
timestamp1697560382872Ticket Fields Reportby Asta, PMMAnnouncementNew featureTicket Fields Report — your new tool for effortless data analysis, empowering you to gain valuable insights and track their evolution over time. Get a concise high-level insights with Ticket Fields Report The Ticket Fields Report is an
timestamp1697201605680Order Management in Contact Formby Ulad RamanovichWe are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form 🎉 To take advantage of it, just enable Order
timestamp1697124016937Order Selection in Flows for Help Center and Contact Formby Matthieu BressonWe are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well 🎉 To take advantage of it, just enable your Flows containing an Order
timestamp1696588603881Coming soon: Tickets Sidebar’s new look!by Felipe Gonçalves, Product Marketing ManagerWe’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and
timestamp1695725902250Variables in Flowsby Jan Szybowski🎉 Introducing variables in Flows! 🤖 We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.
timestamp1695221403281Auto-Embedded Contact Formsby Kyrylo Chebotarov, Senior Software Engineer🎉 Exciting News! 🎉 Introducing our new Auto-Embed Contact Form Solution - your one-click ticket to effortlessly adding contact forms to your website without breaking a sweat! 😅 Remember when we introduced the Contact Forms feature?
timestamp1694512468316Improved metrics in Gorgias Statisticsby Gorgias TeamWe're here to share some important changes we've made to the Support Performance Overview report, based on user research and customer feedback. These updates aim to enhance your experience and provide clearer insights. Let's delve into
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