Gorgias Updates

Gorgias Updates

www.gorgias.com

Introducing Voice Call Events 🌟

by Denisa Dumitru, Software Engineer
Announcement
Improvement
We’re excited to elevate your new voice ticket layout with the addition of voice call events. What is the key improvement? You can now track the progress of each voice call through detailed event logs. Quickly identify who answered, and
Introducing Voice Call Events 🌟

Chat transcript improvements 📝

by Narcisa Minca, Full Stack Developer
Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control
Announcement
Improvement

Introducing Train My AI ✨

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
We’re thrilled to announce the release of Train My AI, your control center to review, shape, and improve AI-powered features in Gorgias. Train My AI takes the AI that’s been running in the background of Automate and puts it directly in the
Introducing Train My AI ✨

Ticket Fields can now be set from Macros

by Manuel Colasante
Announcement
New feature
We are excited to announce that Ticket Fields can now be set via Macros! With this, it is now even easier to set values to your Ticket Fields. Setting a Ticket Field from a Macro When creating or updating a macro, you will now find a new
Ticket Fields can now be set from Macros

Campaigns just got a visual polish! 🧼

by Narcisa Minca, Full Stack Developer
Announcement
Improvement
Exciting news! We just released a small update to the visual design of Chat Campaigns. There are no functionality changes — your Campaigns will continue to work as normal. What changed, exactly? Chat Campaigns now have an updated design
Campaigns just got a visual polish! 🧼

🎉 New date and time formatting options!

by Iustina Dumitru
Announcement
Here at Gorgias we’re proud to have users all around the world. We also recognize that our users have different preferences for how the date and time should be formatted. Today, we’re announcing the ability to choose the date and time
🎉 New date and time formatting options!

Introducing our new Voice Ticket Layout!

by Denisa Dumitru, Software Engineer
Announcement
Improvement
🎉 Introducing our new and improved layout for voice tickets 🎉 🔍 Key Improvements: Call Clarity: Easily discern the nature of your calls – whether they are incoming, outgoing, answered, or missed – at a glance. Initiator Insight:
Introducing our new Voice Ticket Layout!

A new integration joins the party: welcome TikTok Shop! ♪

by Giuseppe Lumia, Software Engineer
Announcement
New feature
🎊 We are excited to announce that Gorgias now supports TikTok Shop in the US! With this new integration, you can delight your shoppers on Tiktok Shop with seamless support at Gorgias without switching tools. Why should you
A new integration joins the party: welcome TikTok Shop! ♪

Add a privacy policy disclaimer in your Chat

by Dombi Botond, Software Engineer
Announcement
New feature
We’re excited to announce that you can now display a Privacy Policy Disclaimer in your Chat. This addition is designed to enhance transparency and trust between you and your customers. Key features ✨ Customize your disclaimer: The
Add a privacy policy disclaimer in your Chat