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🤖 📚 Managed Rules are coming to your local Rule Library
by Mathias Ngo
“Rules can be a bit intimidating to create and edit.” If you ever thought that, this new feature has been designed for you. We wanted to take a step further into making automation even more accessible, improving on the off-the-shelftimestamp1646668346876
More custom stylings for your sidebar
by Manuel Colasante
Have you ever gotten confused with the different HTTP widgets in the sidebar? Widgets are the individual blocks for each integrations. As you add more to your Gorgias account, it sometimes becomes hard to distinguish them. Adding a specifictimestamp1644916516091
Quick response flows in the chat
by Roman Fayzullin
We are happy to announce new capabilities to further more customize your self-service portal in the Gorgias chat. ✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can usetimestamp1642784224228
Gorgias Chat - Connecting to a different store
by Matthieu Bresson
We are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upontimestamp1642760460000
Self-service - Detailed order tracking
by Irinel Neculita
We are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches
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Self Service in Help Center
by Robert Pamfile
We’ve just released an immensely helpful feature for the Gorgias Help Center! You can now deflect tickets with our Self-Service flows in both the Gorgias Chat and the Help Center! This feature is available for merchants that have Automationtimestamp1640170489803
Custom actions in every widget
by Manuel Colasante
Here at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from a ticket. In order to do so, we offer many integrations but we realized that sometimes you have to interact with services in ways that
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Create an IVR Phone with your existing Gorgias number
by Illia Petrov
We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing thetimestamp1639561311930
Hiding the chat on mobile screens
by Matthieu Bresson
We have added a new setting to allow you to hide the chat when your store is accessed on a mobile screen whose width is less than 768px. In your chat Preferences tab, it is located above the Auto-responder section and is disabled by