Gorgias Updates

www.gorgias.com

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✨ Unassign Chat Tickets When Agents Are Unavailable! ✨

by Gorgias Agent Experience Team

We’ve got an exciting update to help keep your chat workflow seamless and responsive. Our brand-new “Unassign chat tickets when the assigned agent is unavailable” option is here! What you need to know New setting option: A simple checkbox

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Enhanced Tracking of Unanswered Calls

by Matteo Silvestro

We are excited to share the launch of a new feature designed to help you track your unanswered inbound calls with more clarity and precision than ever before! With this update, you’ll be able to easily differentiate between missed,

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