timestamp1685481311019Introducing the new Automation Add-on billing structureby Valentin Perret, Group Product ManagerOver the last two years, the Automation Add-on (AAO) grew from a small experiment to a powerful tool. Today, thousands of merchants use the AAO to instantly support customers, improve the shopping experience, and deflect repetitive
timestamp1681386299710Chat Widget Creation Wizard 🔮by Juan Carlos QuinteroWe are thrilled to announce we have crafted a new Creation Wizard 🪄 to make it easier for you to create and integrate our Chat Widget into your shop or website, so you can start interacting with your customers in real time, or in an
timestamp1680856680000Upgraded order tracking experience!by Ricardo de Arruda, software engineer We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your
timestamp1680782400000Introducing Phone Number Migration for WhatsApp Integration with Gorgias!by Teodor Zait, Andrei Don, Adrian UrsuAnnouncementWe're excited to announce that you can now seamlessly migrate your phone numbers from other 3rd-party WhatsApp integrations into Gorgias through our new self-service migration wizard. Why should I migrate? Migrating your phone number will
timestamp1680699600000Font customization for the Chat Widget 🙌by Joris La Cancellera, Software EngineerNew featureNow you can choose from a large selection of fonts and see a real-time preview right from the Appearance tab in Chat Settings. Give your chat widget a personal touch that matches your brand's style. So, what are you waiting for? Get
timestamp1680038008819New Automation Settingsby Jan Szybowski🎉 We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
timestamp1678970065669Chat Agent Avatar Customizationby Juan Carlos QuinteroMore chat customization coming your way 🎨 We’re happy to announce a new feature to customize the Chat - you can now choose how to display your Agent’s name and avatar picture We have also revamped the upload section for the Company
timestamp1676907467603Chat widget installation monitoring 👀by Joris La Cancellera, Software EngineerWe are happy to share that we improved the status monitoring of the chat widget. We will now detect if it was not seen installed on your website recently. This will offer some benefits: The status column will now be more accurate (Online,
timestamp1675952460464Introducing Automated Responses for Order Management Flowsby Gleb Billig, Software EngineerIntroducing Automated Responses - the latest addition to our order management flows, available in both the chat widget and the help center! With this powerful feature, you can now configure automated messages that will be sent to your
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