timestamp1584047100001New cancel order action for Shopifyby Samy LaumonierWe just released the new version of the “cancel order” action for Shopify! You can now cancel Shopify orders from Gorgias with all the features and options that Shopify has, including: set quantities to refund set shipping amount to...
timestamp1584035520001Intent-detection now works in multiple languagesby Gorgias TeamImprovement We have just updated Intent-detection (https://docs.gorgias.com/rules-auto/use-customer-intent-in-rules), to support most major languages (previously only English was supported). Notably we have good results with the following...
timestamp1582936080001Email invoice for Shopify ordersby Samy LaumonierWe just added the "Email invoice" button in the "Duplicate order" action for Shopify! Click on "Email invoice" Add a custom message (optional) Click on "Send notification" A draft order will be saved on Shopify, and the invoice will be...
timestamp1582657740001New duplicate order action for Shopifyby Samy LaumonierWe just released the new version of the "duplicate order" action for Shopify! You can now do, from Gorgias, almost everything you could do if you were duplicating an order on Shopify directly; this includes: add products via the search...
timestamp1578951060001Ticket customer changed event logsby Alex PlugaruImprovementIt is now possible to see when a customer was changed on a ticket and by whom. Simply click on the top-right dropdown (as seen in the screenshot). If the customer was changed you should see it in the list of events:
timestamp1567119660001Mobile apps improvementsby Alex Plugaru, CTO & CofounderImprovementWe've done some improvements in the Ticket reply area for the mobile apps. You can now leave internal notes, change channels, forward tickets and change the email recipients. Next things on the list of improvements for mobile apps...
timestamp1560898860001Auto-responder improvementsby MartinWe've updated the behavior of the auto-responder for Chat, Facebook Messenger and Smooch integrations. The auto-responder is not related to agents availability anymore, but will instead behave differently depending on whether we're...
timestamp1556317620001Upcoming API changes on 2019-05-13by Louis BarranqueiroChanges Starting from 13th May, 2019: The from_agent attribute of the TicketMessage object will be required to create a new message or create a ticket containing messages. This attribute accepts 2 values : true if the message will be...
timestamp1554323340001Navigation update in viewsby MartinWe've updated the way navigation works in views. From now on, it won't be possible to navigate to a specific page directly; instead, we have added new buttons "next" and "previous" to navigate between pages in views. From: to: This...