Gorgias Updates

Gorgias Updates

www.gorgias.com

A new integration joins the party: welcome TikTok Shop! ♪

by Giuseppe Lumia, Software Engineer
Announcement
New feature
🎊 We are excited to announce that Gorgias now supports TikTok Shop in the US! With this new integration, you can delight your shoppers on Tiktok Shop with seamless support at Gorgias without switching tools. Why should you
A new integration joins the party: welcome TikTok Shop! ♪

Add a privacy policy disclaimer in your Chat

by Dombi Botond, Software Engineer
Announcement
New feature
We’re excited to announce that you can now display a Privacy Policy Disclaimer in your Chat. This addition is designed to enhance transparency and trust between you and your customers. Key features ✨ Customize your disclaimer: The
Add a privacy policy disclaimer in your Chat

Introducing our Native WooCommerce Integration

by Astaeka Pramuditya, Product Marketing
Announcement
New feature
We’re thrilled to announce the launch of our native WooCommerce integration, a powerful enhancement to Gorgias users. What can you get from the WooCommerce & Gorgias integration: Simple Activation and Historical Data Sync: Activating the
Introducing our Native WooCommerce Integration

Major upgrade: Easily embed a Help Center on your website!

by Kyrylo Chebotarov, Senior Software developer
Announcement
Improvement
The Help Center has always been a powerful tool for customer self-service and automation. But it just got a massive improvement: You can now easily embed your Help Center directly on your store in just a few clicks! Why embed your Help
Major upgrade: Easily embed a Help Center on your website!

Meet the rebranded Automation Add-on: Automate ⚡

by Jordan Miller, Product Marketing Manager - Automate
Announcement
Improvement
We’re thrilled to announce that the Automation Add-on is now Gorgias Automate. In the 3 years since the Automation Add-on was born, it’s grown from a small side project to one of the most unique, powerful, and beloved aspects of
Meet the rebranded Automation Add-on: Automate ⚡

Ticket Fields can now be set from Rules

by Nicolas Faure
We are excited to announce that Ticket Fields can now be set via Rules! With this, it is now even easier to set values to your Ticket Fields. Setting a Ticket Field from a Rule When creating or updating a rule, you will now find a new
Announcement
New feature

Two new customization options for Chat!

by Jordan Miller, Product Marketing Manager - Automate
Announcement
Improvement
Great news! You can now customize your Chat in two new ways: 🖼️ Choose between your logo (new!) or a text title in your Chat header 🎨 Choose between solid (new!) and gradient colors for the Chat background You spoke, we listened. We’re
Two new customization options for Chat!

One-Touch Tickets metric is back 😍

by Felipe Gonçalves, Product Marketing Manager
Announcement
Improvement
We're thrilled to share some fantastic news regarding our Agent Performance report. Following the recent introduction of multiple new metrics, we've proactively engaged with your valuable feedback. The result? We're excited to reintroduce
One-Touch Tickets metric is back 😍

Say hello to Gorgias Multi-language Chat ⭐

by Felipe Gonçalves, Product Marketing Manager
Announcement
Improvement
Hello, Hola, Olá World 🌐 Exciting News! We're super excited to introduce the Gorgias Multi-language Chat that lets you add multiple languages to your Chat. 💡 So, What is Gorgias Multi-language Chat? It's a game-changer for your Chat –
Say hello to Gorgias Multi-language Chat ⭐