Gorgias Updates

It's here! The Tickets Panel is now live💫

by Felipe Gonçalves, Product Marketing Manager
Announcement
We've been enthusiastically working behind the scenes, closely listening to your valuable feedback every step of the way because we know how important it is to manage tickets, especially when dealing with multiple customers at once. And

Option to publish a one-page Help Center 📃

by Ulad Ramanovich, Automation Engineer
The Gorgias Help Center has always been the go-to solution to share information about your products and policies with customers. Now, we’re happy to give you a new option to display your Help Center content in a one-page format (instead of
Announcement
New feature

Error management for HTTP step in Flows ✅

by Ricardo de Arruda, software engineer
In the event of an HTTP request failure, shoppers will no longer be trapped in a flow. The HTTP request step now features two branches: Success, which is triggered when the request is successful, and Error, which is activated when the
Announcement
Improvement

Access Shopify Order Metafields from Gorgias

by Alexandru Daineanu
Introducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search
Announcement
New feature

Calculate your Gorgias Automate savings

by Felipe Gonçalves, Product Marketing Manager
Announcement
🎉 Happy Friday! But wait, the excitement doesn't stop there! We've got some thrilling news to kick off your weekend. Yesterday, we rolled out brand-new metrics in Gorgias Statistics: Ticket Handle Time and Online Time. These metrics are

📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!

by Charles Jacquet
Announcement
New feature
We're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to

Convert Campaign Library

by Mariusz Janczyn, Software Engineer
Introducing Campaigns Library! Convert Subscribers now have direct access to our top campaign templates, seamlessly integrated into the campaign creation process. Creating powerful campaigns has never been easier. With just a few
Announcement
New feature
Convert

New Onboarding Flow for Convert Campaigns

by Nicolae Godina, Software Engineer
Introducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣
Announcement
Improvement
Convert

🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!

by Iustina Dumitru
We're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated
Announcement
New feature