Gorgias Updates

Gorgias Updates

www.gorgias.com

Get notified when you are assigned to a ticket!

by Gorgias Product Team
You can now be notified when you are assigned to a ticket. Over the last few months we’ve been rolling out new notification types as part of an effort to ensure agents are always informed about important activity in their
Announcement

✨Top ?'s From Shoppers is Live!🙋‍♀️

by Bernie Goldenberg, Senior Product Marketing Manager
Top asked Questions from Shoppers transforms raw data into actionable content, making it an indispensable asset for any CX team looking to elevate their performance and customer engagement. This is an Automate feature that will aggregate
Announcement

AI Agent Actions for Recharge and Loop Returns

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
We’re excited to continue upgrading AI Agent with 3 additional Actions — now available in your account: Cancel subscription on Recharge Send Loop Returns portal deep link Send return shipping status from Loop Returns These Actions will
AI Agent Actions for Recharge and Loop Returns

Quick Responses sunset and turned into improved Flows 🚀

by Jordan Miller, Product Marketing Manager - Automate
Announcement
We’re saying goodbye to Quick Responses to prioritize Flows — a much more powerful alternative. While Quick Responses are no longer supported, you’re not losing any functionality. We automatically turned your Quick Responses into Flows.
Quick Responses sunset and turned into improved Flows 🚀

Drop-off Analysis in Flow Builder

by Narcisa Minca, Full Stack Developer
We are excited to announce a new addition to the Flow Builder – the Flow Drop-off Analysis! 🎉 The drop-off analysis allows you to see where customers are exiting your flows, step by step. This new capability enables you to identify and
Announcement
New feature

Voice Analytics Drill Down

by Denisa Dumitru, Software Engineer
Announcement
We're thrilled to introduce our Voice Analytics Drill Down! Get detailed insights into your call metrics, including average wait time, and talk time. What metrics can I drill down on? On the voice overview page, you can drill down on
Voice Analytics Drill Down

Shopify Actions for AI Agent

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
We’re excited to announce that our first pre-built Actions are now available for AI Agent! Cancel Order in Shopify Edit Order Shipping Address in Shopify These Actions will help you instantly resolve more types of requests from customers
Shopify Actions for AI Agent

Convert Orders Metric Drilldown

by Jan Balaz
Announcement
New feature
Convert
Our Performance Dashboard just got a major upgrade 🎉 Now, you can dive into a detailed view of all the orders generated from your campaigns. No more just seeing the number of orders—now you can see exactly what products were ordered, the
Convert Orders Metric Drilldown

Meet your new team member: AI Agent

by Bernie Goldenberg, Senior Product Marketing Manager - Automate
Announcement
New feature
We’re thrilled to announce that AI Agent is now available in all Automate subscriber Gorgias accounts! Get ready to transform your customer experience. Who is AI Agent? AI Agent is your newest team member. It sends accurate, personalized
Meet your new team member: AI Agent