Gorgias Updates

www.gorgias.com

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Support Performance Overview is out of beta!

by Charles Jacquet

Today is an exciting day at Gorgias as we reached a big milestone on a journey to enhance our Statistics module. We recognize that a merchant’s success relies on optimizing efficiency and delivering unparalleled customer experiences. That's

Support Performance Overview is out of beta!

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Disable Email capture in Chat Widget

by Juan Carlos Quintero

We are happy to let you know that we are introducing the possibility to disable the Email capture in Chat Widget interactions. How it looks When the Email capture is disabled, users won’t be requested to fill in their email, they will

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Improvements to offline capture in the Chat Widget

by Sufiyan, Engineer

Overview We are excited to announce a new feature of our Chat Widget that allows you to customize the Intro, Body, and Outro texts of the Offline Capture confirmation email. This feature enables you to deliver emails to customers with the

Improvements to offline capture in the Chat Widget

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Customize Chat Robot Icon 🤖

by Juan Carlos Quintero

We want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot

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Control ticket volume for Automation Add-On subscribers

by Narcisa Minca, Full Stack Developer

We’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This

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Introducing the new Automation Add-on billing structure

by Valentin Perret, Group Product Manager

Over the last two years, the Automation Add-on (AAO) grew from a small experiment to a powerful tool. Today, thousands of merchants use the AAO to instantly support customers, improve the shopping experience, and deflect repetitive

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Upgraded order tracking experience!

by Ricardo de Arruda, software engineer

We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your

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Introducing Phone Number Migration for WhatsApp Integration with Gorgias!

by Teodor Zait, Andrei Don, Adrian Ursu

We're excited to announce that you can now seamlessly migrate your phone numbers from other 3rd-party WhatsApp integrations into Gorgias through our new self-service migration wizard. Why should I migrate? Migrating your phone number will

Introducing Phone Number Migration for WhatsApp Integration with Gorgias!

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New Automation Settings

by Jan Szybowski

🎉 We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should