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⛵️ Navigate new Settings with breeze
by Manuel Colasante
👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find themtimestamp1667502439480
Easily duplicate or delete help centers
by Nicușor Chiciuc
Some of you have been actively using our new help center feature. We’re really excited about that! To make it easier to reuse configured settings, we made it simple to duplicate any help center from the main list view. Duplicated help
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New Macro Action: Forward email
by Felipe Mora
You can now add a Forward Email action on macros, which forwards the entire thread including current response to other recipients.
To do so, head over to the macro editor and select the Forward Email icon, the same way you’d do it in thetimestamp1665059733644
Estimated wait time in the chat
by Roman Fayzullin
👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimatedtimestamp1663187562606
Rules: BigCommerce filters
by Iustina Dumitru
We are happy to announce that we introduced BigCommerce filters in Rules. 🎉 From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter for Rules, for example to send an auto-replytimestamp1662716100903
Contact Us page in your help center
by Irinel Neculita
👋 Hey everyone! We are happy to announce that your help center will now have a dedicated Contact Form page accessible via the Contact Us card at the bottom of the home page. Visitors of the help center will be redirected to this contacttimestamp1662570000000
✨ Standalone self-service portal!
by Matthieu Bresson
We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chattimestamp1661345397670
New Macro actions: CC/BCC recipients and Internal Notes
by Dombi Botond
🙌 Add CC/BCC recipients You are now able to set recipients as CC or BCC on a macro response in the Response Text field of your macro editor! Note: If you set a CC/BCC recipient on a macro and the original message channel is not email (i.e.timestamp1660894575113
We're pre-selecting macros for faster response time!
by Ricardo de Arruda
Macros will be automatically selected and pre-filled in your response when our artificial intelligence system identifies that it’s relevant to the question with more than 80% certainty⚡️ This feature is automatically enabled for all users.
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