Gorgias Updates

๐Ÿ”Ž Spotlight search now features recent items

by Nikola Mijoviฤ‡, Senior Software Engineer
Announcement
We're adding a new feature to the Spotlight search! ๐ŸŽ‰ The tickets and customers you have accessed over the past days now appear as recent items when you open the Spotlight search. This will enable you to quickly go back to a ticket or

Upgraded order tracking experience!

by Ricardo de Arruda, software engineer
We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your
Announcement
Improvement

Introducing Phone Number Migration for WhatsApp Integration with Gorgias!

by Teodor Zait, Andrei Don, Adrian Ursu
Announcement
We're excited to announce that you can now seamlessly migrate your phone numbers from other 3rd-party WhatsApp integrations into Gorgias through our new self-service migration wizard. Why should I migrate? Migrating your phone number will

BigCommerce: Duplicate Order action

by Iustina Dumitru
Announcement
New feature
๐ŸŽ‰ We are happy to announce another BigCommerce update. Now you canย duplicate BigCommerce ordersย directly in Gorgias. Create an exact duplicate of an existing order or make some edits if needed: Add or remove products from an

Font customization for the Chat Widget ๐Ÿ™Œ

by Joris La Cancellera, Software Engineer
New feature
Now you can choose from a large selection of fonts and see a real-time preview right from the Appearance tab in Chat Settings. Give your chat widget a personal touch that matches your brand's style. So, what are you waiting for? Get

Introducing Ticket Fields in Beta ๐Ÿท๏ธ

by Ionut Zamfir, Software Engineer
Announcement
New feature
We're thrilled to announce the beta release of our latest feature: ticket fields! With ticket fields, you can now summarize every conversation in a structured way. You can create ticket fields specific to your business needs to get answers

New Automation Settings

by Jan Szybowski
๐ŸŽ‰ We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
Announcement
Improvement
New feature

Chat Agent Avatar Customization

by Juan Carlos Quintero
More chat customization coming your way ๐ŸŽจ Weโ€™re happy to announce a new feature to customize the Chat - you can now choose how to display your Agentโ€™s name and avatar picture We have also revamped the upload section for the Company
Announcement
New feature

BigCommerce Create Order action

by Alexandru Daineanu, Full Stack Engineer
Announcement
New feature
๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Weโ€™re excited to announce the launch of BigCommerce Create Order action. ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Now you can create BigCommerce orders directly from Gorgias. The new and shiny, in-house Create Order modal provides all the features you need in one