Gorgias Updates

www.gorgias.com

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📊 Improved Busiest Times Report

by Charles Jacquet

We have updated the Busiest Times report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more

📊 Improved Busiest Times Report

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Put Customer on Hold during a Call

by Mehdi Dellagi, Software Engineer

We're excited to announce a new feature that enhances your customers' waiting experience on voice calls: Customer On Hold. This straightforward enhancement allows agents to seamlessly place a customer on hold during a voice call, during

Put Customer on Hold during a Call

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🔎 Search Match Highlighting

by Charles Jacquet

We're happy to announce two features that will make your search experience more intuitive: the All tab in the spotlight search and Search Match Highlighting! From now on, when you search, all the matches will be highlighted within the

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AI-generated articles available for BigCommerce, Magento, and WooCommerce stores

by Jordan Miller, Product Marketing Manager - Automate

We’re thrilled to announce that AI-generated articles are now available for Gorgias users on all ecommerce platforms, including BigCommerce, Magento, and WooCommerce. This feature uses AI to analyze your account’s most frequently asked

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Column headers remain in place when scrolling in a View

by Agent Experience Team

Views provide a great way to guide your workflow, directing you to handle tickets in a specific order - starting with one View before moving on to others. Therefore, improving the user experience for Views is very important to us at Gorgias

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Mobile Exit Intent Trigger Improvement

Exciting news for brands with high mobile traffic! We’ve improved our mobile exit intent trigger. Now, mobile shoppers will encounter the exit intent campaign if they exhibit behavior suggesting an attempt to close the browser, like

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Add multiple accounts on TikTok Shop and WooCommerce

You can now connect multiple stores with our TikTok Shop and native WooCommerce applications! Previously, only a single TikTok Shop or WooCommerce account could be integrated within Gorgias. We’ve now added the ability to connect (and

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Automatically generate Help Center content ✨

by Jordan Miller, Product Marketing Manager - Automate

Every day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to Automate and enable Article Recommendations. AI can

Automatically generate Help Center content ✨

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It's here! The Tickets Panel is now live💫

by Felipe Gonçalves, Product Marketing Manager

We've been enthusiastically working behind the scenes, closely listening to your valuable feedback every step of the way because we know how important it is to manage tickets, especially when dealing with multiple customers at once. And

It's here! The Tickets Panel is now live💫