over 2 years agoChat contact form is now enabled for everyoneby Joris La Cancellera, Software EngineerThe Contact Form feature of our chat widget is now a default and required setting. We decided to simplify chat settings because we trust this feature to be the best way to connect your customers with your support crew, asynchronously, when
over 2 years agoAdd file attachments to Help Center articlesby Nicușor ChiciucImprovement👋 Hello there, do you know you can now add file attachments directly in your Help Center articles?📚 We support all popular file types with the max file size of 20MB for each — you can find this feature inside the toolbar of your article
over 2 years agoEasily duplicate or delete help centersby Nicușor ChiciucNew featureImprovementSome of you have been actively using our new help center feature. We’re really excited about that! To make it easier to reuse configured settings, we made it simple to duplicate any help center from the main list view. Duplicated help
over 2 years agoShopper’s activity in chat ticket viewby Juan Carlos Quintero, Software EngineerImprovementEver had a hard time figuring out if the shopper was still on the live chat ticket? We have an update for you 👌. Chat tickets will now benefit from the following improvements: We added a delivered ✓ and read icon ✓✓ for each message sent
over 2 years ago🤖 Our order-tracking rule is now more powerful!by Mathias NgoOur “Send tracking information email” rule from our Rule Library is now more powerful and provides about 28% more coverage about shipping information! Previously, this rule was providing the order tracking link from the carrier fulfilling
over 2 years agoAttachments for contact formby Irinel NeculitaHey everyone!🔔 We have another important update on our Help Center Contact form! Now your customers will be able attach files to tickets submitted through the contact form.📚 We support all popular file types, and your customers can attach
over 2 years agoEmbed contact form on your storeby Irinel Neculita👋 Hi all! Following-up after the release of the Contact Us page, you can now embed the contact form directly in your very own website! Go to your help center settings page, click on the Contact tab, under Email you will now see a new
over 2 years agoAll the agents can now access the help center articles!by Philippe Diep, Software Engineer🔒 Until now, help center articles were limited to admins and lead agents only. We’re changing this to make article content read only for all agents role! Admin and lead agents will still maintain article editing permissions while the other
over 2 years agoRules: BigCommerce filtersby Iustina DumitruWe are happy to announce that we introduced BigCommerce filters in Rules. 🎉 From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter for Rules, for example to send an auto-reply
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