timestamp1542224700001Tags descriptionsby Gorgias TeamWhen you have lots of tags it's hard to remember which ones to use - it's especially hard for new team members to know when to use the right one. That is why we've added tag descriptions so you can see more info about your tags:
timestamp1541037480001Chat campaigns, shopify action and new keyboard shortcutby Gorgias TeamWe've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...
timestamp1536708360001New integration: smile.io + many small bug fixes and improvementsby Gorgias TeamNew featureImprovementBug fixYou may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...
timestamp1531775340001Drag-n-drop attachments, new keyboard shortcut and agent mentionsby Gorgias TeamThere are many updates coming up this month! Here are just a few improvements that we've been working on recently: You can now drag-n-drop images directly in the ticket reply area in the reply area to include them directly in the...
timestamp1526330760001We removed random animal names for anonymous chat customers 🐈by MartinWe have removed animal names for anonymous chat customers! No risk of sending messages including animal names anymore, neither in the macros nor in the history of emails. We'll also run a big cleaning soon to remove all existing animal...
timestamp1525717380001Duplicate rules ⚙, rule editor variables ✏️ and more Shopify filtersby MartinWe're continuing to improve the rules! Here are a few updates we made: the editor of replies in the rules now has variables available: we also added a way to duplicate rules: we added some more Shopify filters (like last order - total...
timestamp1524865140001New metrics: macros usage and tickets repliedby Louis BarranqueiroMacros usage We've added a new metric which enables you to see how macros are used. Number of tickets replied We've also added the number of tickets replied to the key metrics and the support volume graph. You can now see how many...
timestamp1523664600001Rules redesigned ⚙️by MartinWe have redesigned the rules! They are now more readable, and you can differentiate the various elements of rules more easily. Also, you can now fold logical blocks in the rules, so that it's easier to read and manipulate big rules with...
timestamp1523580960001New Login & Register experienceby Gorgias TeamNew Login & Registration look We have a new login and registration design. It's simpler than before and closer to the new design in the helpdesk. More design updates and bug-fixes are coming soon. Customer Name priority The name of...
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