Gorgias Updates

www.gorgias.com

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Mark tickets as unread (and read)

by Julián Pérez

If you are avid email users as we are, you know how useful is to have the ability to select one or multiple emails are mark them as unread (or read, for that matter). It helps you visit later a message you have to address but don’t have the

Mark tickets as unread (and read)

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Yotpo integration

by Walter Danilo Galante, Software Engineer

Excelling in customer support is all about context. The more information you have at hand, the better you can serve your customers. That’s why we at Gorgias are laser-focused on helping leveraging your entire Ecommerce stack. To support

Yotpo integration

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Sync Gorgias events and customers into Klaviyo

by Mehdi Ben Hamida, Software engineeer

We’ve just released a new and improved integration with Klaviyo, allowing you to segment customers, and send targeted outbound messaging campaigns based on Gorgias events as well as include Gorgias events in your Klaviyo analytics

Sync Gorgias events and customers into Klaviyo

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Rule conditions user interface improved

by Clément Sirieix

We have improved the current flow for setting up conditions inside your rules with a refreshed & much simpler user interface 💻 Before, we known it could feel tedious & complex to set-up conditions hindering you to fully leverage your

Rule conditions user interface improved

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Snooze actions in macros and rules

We’ve added snoozing tickets to the available list of actions in rules and macros. This new feature allows to automatically snooze tickets by setting rules and macros, just as you did any other action. Check-out the behavior for rules👇 And

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Filter improvements on statistics pages

by Xuan-Thi Nguyen, Front-end developer

We fine-tuned the statistics pages by adding an option to toggle all displayed items in your filters in one click 🎉, and by enabling team selection on top of your agents. This is the first step to ease navigation through our built-in

Filter improvements on statistics pages

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Integrations REST API documentation

by Julián Pérez

After the widgets API endpoint, we've now have updated our REST API doc with again a new resource: integrations! 🎉 Integrations connect Gorgias with external services (e.g. Gmail, Shopify, Chat systems). There are two types of...

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Widgets REST API documentation

by Julián Pérez

We have updated our REST API doc with a new resource: widgets! 🎉 Widgets are containers that can be used to display custom data coming from any integrations on the right-hand sidebar of the ticket or user page. Widgets styling can be...

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Editable reply threads for email messages

by Gorgias Team

We are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...