Gorgias Updates

www.gorgias.com

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Display an event when unread chat messages are sent by email

by Gorgias Team

We now display an event in chat tickets when we've sent unread messages to the customer over email! Moreover, clicking on the event will highlight messages that were sent in the email. Please note this will only work for the events that...

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Location of customer on Chat

We have released the location of customer on chat feature. It is now possible to see the location and the local time of your customer, while chatting. The location information is available in the same place as the other customer...

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Send CSAT via Outlook/Gmail integration

by Engineering: Integrations

We have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...

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Filters & Search terms in URL

by Gorgias Team

Tired of losing your search results after checking out a ticket? We just released an update that now includes search terms and filters in the URL, allowing to you: Easily return to the search results after leaving a ticket using your...

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New ticket merge possibilities

by Gorgias Team

We recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...

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Create a ticket with an internal note

Want to create a ticket to write a task for someone to do? Or log information about a customer journey directly on Gorgias? You can now do this directly on your helpdesk by creating a ticket with an internal note! Please let us know...

Create a ticket with an internal note

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The new documentation of our API is now live!

by Louis Barranqueiro

We've just released the new documentation of our API! 🎉 As part of our effort to cultivate a strong developer ecosystem, we’ve rebuilt our documentation from the ground up. We've updated our documentation to ensure developers have the...

The new documentation of our API is now live!

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New busiest hours of the week statistic

We recently added a new statistic; Busiest time of the week. It will help you to establish staffing plans for your support agents when you need it the most, and therefore improve the support experience for your customers at any time...

New busiest hours of the week statistic

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Create a new ticket from a mobile app

by Gorgias Team

Now you don't have to rush back to your desk to submit a support ticket. Gorgias mobile app got your back - press the "plus" icon on the ticket list to enter to the new ticket creation screen. Submitting the form will create a new...