over 6 years agoMerge ticketsby Alex PlugaruWe're excited to announce that you can now merge tickets in Gorgias: https://www.youtube.com/watch?v=aBTVt8dVg8g We've also increased the number of macros limit for all accounts. This is mostly useful for bigger accounts with multiple...
over 6 years agoNew integration: smile.io + many small bug fixes and improvementsby Gorgias TeamNew featureImprovementBug fixYou may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...
over 6 years ago📱iOS Mobile App Betaby Gorgias TeamMobile apps have been the number one requested feature for a long time. It took us a while, but we released the iOS app in beta. For now, it's just the iOS app. Sorry Android users, we want to fix bugs with the iOS app first, and then...
over 6 years agoDrag-n-drop attachments, new keyboard shortcut and agent mentionsby Gorgias TeamThere are many updates coming up this month! Here are just a few improvements that we've been working on recently: You can now drag-n-drop images directly in the ticket reply area in the reply area to include them directly in the...
almost 7 years agoAudit logsby Alex PlugaruNow you can see what every team member did in Gorgias on Tickets, Tags, Macros and Views. It's useful to answer questions like: who closed the ticket or created a macro. You can find the new Audit logs page in Settings -> Team members...
almost 7 years agoWe removed random animal names for anonymous chat customers 🐈by MartinWe have removed animal names for anonymous chat customers! No risk of sending messages including animal names anymore, neither in the macros nor in the history of emails. We'll also run a big cleaning soon to remove all existing animal...
almost 7 years agoDisabling the away status on your chatby MartinYou can now disable the away status on your chat! If you disable the away status, when you're away: the little circles next to your agents' faces will still turn orange, the displayed introduction text will still be the (customizable...
almost 7 years agoHTTP Integration logsby Alex Plugaru, Co-founder & CTOWe've added a new HTTP integration logs page. You can now see the request logs when you setup a new integration or when an existing one stopped working.
almost 7 years agoDuplicate rules ⚙, rule editor variables ✏️ and more Shopify filtersby MartinWe're continuing to improve the rules! Here are a few updates we made: the editor of replies in the rules now has variables available: we also added a way to duplicate rules: we added some more Shopify filters (like last order - total...
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