about 6 hours agoAI Agent Actions have undergone a significant revampby Zsófia Lele, Product Marketing ManagerWith these AI Agent Actions updates, we’re making it easier to unlock Actions and automate more of your support tasks. On average, AI Agent already automates 14% more support conversations with Actions—and for top merchants, this goes up to
3 days agoCustomize Your Call Recording Notifications with Easeby Denisa Dumitru & Matteo Silvestro, Software EngineerAnnouncementWe are excited to introduce our latest feature for Gorgias Voice users – Customizable Call Recording Notifications. This update empowers you to tailor call recording warnings to better align with your brand voice and improve the overall
4 days agoAI-Generated Guidance📝by Bernie Goldenberg, Senior Product Marketing ManagerAnnouncementAI-Generated Guidance is now available for all Automate subscribers! It leverages your historical ticket data to create detailed instructional content for both your AI Agent and your CX team. It simplifies the process of building Guidance
8 days agoNew Notifications to Help You Get Started with AI Agent!by Fany Octavia, Software EngineerWe’ve introduced AI Agent Onboarding Notifications to make it easier for you to set up and enable AI Agent to start automating your tickets! What’s new? Step-by-Step Nudges: Receive tailored notifications guiding you through key
12 days agoGorgias chat on Shopify checkout and thank you pages!by Miloš DanilovićAnnouncementNew featureAbout 70% of online shopping carts are abandoned. That means out of every 100 potential customers, around 70 won’t finalize their purchase. Just imagine how much more you’d earn if those potential buyers stuck around. This is why we’re
22 days agoImproving Your Domain Verification Experienceby Neshat KorivandSetting up email integrations just got a lot easier with our new Domain Verification Onboarding Wizard! What’s Changed? We’ve redesigned the process to address common frustrations and make domain verification smoother for
22 days agoInstagram Sub-Reply Mentions Are Now More Streamlined in Gorgiasby Neshat KorivandWe’re improving how sub-replies on Instagram comments—particularly those that @mention your page—are pulled into Gorgias. Below is a quick comparison of the old behavior versus our new and improved setup: Legacy (Broken)