Gorgias Updates

www.gorgias.com

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Convert Orders Metric Drilldown

Our Performance Dashboard just got a major upgrade 🎉 Now, you can dive into a detailed view of all the orders generated from your campaigns. No more just seeing the number of orders—now you can see exactly what products were ordered, the

Convert Orders Metric Drilldown

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Meet your new team member: AI Agent

by Bernie Goldenberg, Senior Product Marketing Manager - Automate

We’re thrilled to announce that AI Agent is now available in all Automate subscriber Gorgias accounts! Get ready to transform your customer experience. Who is AI Agent? AI Agent is your newest team member. It sends accurate, personalized

Meet your new team member: AI Agent

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Meet the new Klaviyo integration!

by Felipe Gonçalves, Product Marketing Manager

We're thrilled to introduce our latest enhancements to the Klaviyo integration at Gorgias! Brands using Klaviyo Reviews and SMS can now save time switching tabs, gain deeper insights inside Gorgias, and enhance personalization for a better

Meet the new Klaviyo integration!

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Introducing Service Level Agreements (SLAs)

by Felipe Gonçalves, Product Marketing Manager

We're thrilled to announce the introduction of SLAs in Gorgias! Imagine always having insight into how promptly your team responds to customers, ensuring no one is left waiting and consistently delivering timely responses. It's a

Introducing Service Level Agreements (SLAs)

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Effortless Outbound Calls

by Denisa Dumitru

We’re thrilled to unveil our latest enhancement – the Outbound Dialer! Say goodbye to the hassle of making outbound calls. Using the Place Call button, you can effortlessly connect with your customers. Simply click the button to open the

Effortless Outbound Calls

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Stay Connected: Forward Calls to Your Mobile Device While Offline! 📞

by Matteo Silvestro

Never miss an important call again, no matter where you are! With our new feature, you can easily forward calls to your mobile device even when you're offline. Follow these simple steps to set it up: Log into your account and navigate to

Stay Connected: Forward Calls to Your Mobile Device While Offline! 📞

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Simplified navigation in Automate menu 🤩

We’ve made some improvements to our Automate page for a clutter-free, simpler, and more intuitive navigation experience! Here’s what you should know: My Automate page has been renamed Overview to better reflect its purpose to give you

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Never miss an important update with in-app notifications for mentions!

by Antonio Lapa

We're excited to announce a brand new way to stay in the loop – in-app notifications are here! 🎉 Now, when a colleague @mentions you in an internal note, you'll receive a notification right within Gorgias. No more digging through emails

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Publishing Flow from the Flow builder!

by Sufiyan, Senior Software Engineer

🚀 Exciting Update! Introducing Direct Flow Publishing from the Flow builder! 🎉 🛠️Flow builder Integration: Enable Flows directly from the Flow builder, eliminating the need to navigate to separate pages. 🔄Streamlined Navigation:

Publishing Flow from the Flow builder!