Gorgias Updates

www.gorgias.com

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Voice Integration: Streamlining Call Routing Preferences for a Smoother Experience

by Mehdi Dellagi, Software Engineer

We are thrilled to announce a significant enhancement to our Voice integration, aimed at improving your overall experience and simplifying call routing preferences. Effective January 18, 2024, we are moving away from using rules for call

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Use help center and contact forms in your rules & views

by Kyrylo Chebotarov, Senior Software Engineer

We know that many of you have multiple Help Centers and Contact Forms, and you want an easy way to build rules or views to differentiate tickets from different sources. We've heard you loud and clear! 🚀 We're happy to announce an

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Send customers to Contact Form instead of email to reduce spam and increase automation!

by Ulad Ramanovich, Automation Engineer

You can now automatically replace mailto: email links across your online store with links to your Contact Form! With this new update, you can detect all the links to emails on your website and replace them with links to your Contact Form

Send customers to Contact Form instead of email to reduce spam and increase automation!

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Saving flows as drafts

by Itay Elgazar

If you've tried saving an incomplete Flow, you may have noticed it wasn’t possible since all the steps have to be completed for the Flow to be valid. Well, not anymore! You can now save your work in progress as drafts. Saving flows as

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Improved branding for Chat

by Dombi Botond

We are happy to announce that we have improved our branding settings for Chat ✨ First, we have introduced a new setting to allow you to control how automated messages are displayed and remove the word

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Dark mode now available ✨

by Xuan-Thi Nguyen, Front-end developer

Reduce eye strain and increase battery life with dark mode! We are thrilled to announce the availability of the much-anticipated dark mode. With this release, you can choose to keep the classic theme or change to dark or light mode. You

Dark mode now available ✨

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Chat Wizard Improvement

by Dombi Botond

Exciting news! We have improved our wizard to create chats with your preferred automation settings from the start! The Automate step allows you to set up Order management, Article Recommendation and Quick Responses, and to start automating

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2 Statistics updates: Drill down into your metrics and configure your agents’ table!

by Maciej Mikulski, Senior Front-End Engineer

🔍 Dive deep into your data and discover hidden insights with our new Drill Down feature! We are thrilled to announce the highly anticipated Drill-Down feature! Now available in the Overview, Agents, and Ticket Fields reports, this new

2 Statistics updates: Drill down into your metrics and configure your agents’ table!

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💫 Meet the new Help Center Statistics Report

by Felipe Gonçalves, Product Marketing Manager

Before the year wraps up, we've got something special for you. We're excited to introduce a big update that's all about making your Help Center even better. Whether you’ve already published your first article or just starting to explore its

💫 Meet the new Help Center Statistics Report