timestamp1737120783332New Notifications to Help You Get Started with AI Agent!by Fany Octavia, Software EngineerWe’ve introduced AI Agent Onboarding Notifications to make it easier for you to set up and enable AI Agent to start automating your tickets! What’s new? Step-by-Step Nudges: Receive tailored notifications guiding you through key
timestamp1736775219998Gorgias chat on Shopify checkout and thank you pages!by Miloš DanilovićAnnouncementNew featureAbout 70% of online shopping carts are abandoned. That means out of every 100 potential customers, around 70 won’t finalize their purchase. Just imagine how much more you’d earn if those potential buyers stuck around. This is why we’re
timestamp1735206410755AI Agent: add knowledge from your filesby Matthieu BressonWe’re happy to announce that you are now able to upload your files as knowledge sources to be used by the AI Agent! For instance, if you had a PDF file describing your product returns and reimbursement policy, you can upload it so that AI
timestamp1734951992853🔬Find What You Need in Seconds with Call Transcript Search by Denisa Borţănoiu & Mehdi Dellagi AnnouncementFind What You Need in Seconds with Call Transcript Search We are thrilled to announce our newest feature for Gorgias Voice subscribers - Call Transcript Search. This powerful update allows you to search for specific phone numbers or
timestamp1734948900000🌎 Expanding Voice and SMS Coverageby Zach BanovWe are excited to announce that we are expanding the number of countries that you can send and receive messages from in Gorgias Voice and SMS. Note: This does not mean that we offer phone numbers to all of the countries listed. You can
timestamp1734684983593New categories for Quality Assuranceby Charles JacquetBetter insights into your support quality across both AI and human agents We're excited to introduce more categories to our Quality Assurance framework. This update directly brings industry-standard QA categories into Gorgias, allowing you
timestamp1734682911455Save your statistics filters and other improvementsby Stan He, Product ManagerSave Time with Custom Filter Presets in Your Statistics Module We're excited to introduce Saved Filters, a highly requested feature that streamlines how you analyze your support data. Now you can save your most-used filter combinations and
Subscribe to updatesSubscribe to updates