Gorgias Updates

Gorgias Updates

www.gorgias.com

New AI Agent Action for Wonderment: Smarter WISMO responses

by Zsófia Lele, Product Marketing Manager
Announcement
Wonderment, now part of Loop Returns, is a leading order tracking platform for Shopify merchants. By providing real-time shipment insights and predictive carrier analytics, Wonderment helps reduce “Where is my order?” (WISMO) tickets. In
New AI Agent Action for Wonderment: Smarter WISMO responses

Auto-Tagging for Missed & Abandoned Calls

by Matteo Silvestro
We’re excited to announce a new feature that automatically tags missed and abandoned calls in your Voice tickets—so you can easily spot calls that need urgent follow-up. Here’s how it works: Whenever an inbound call is missed or is
Announcement
New feature

Email error and connection improvements: Clear explanations & fast fixes

by Leyla Delcorde, Sr. Product Designer
Announcement
Improvement
Email makes up 70% of customer conversations for most ecommerce brands, but when emails fail to send, troubleshooting can be frustrating and time-consuming. There are a few challenges to come: Error messages are too technical. It’s hard
Email error and connection improvements: Clear explanations & fast fixes

Introducing: Shopify Variables Tagging System in Guidances

by Itay Elgazar
We’re thrilled to introduce a powerful new feature—Tagging for Guidances—making it easier than ever to reference and embed Shopify variables directly into your AI-powered workflows! What This Means for You With this update, you can
Announcement

✨ Unassign Chat Tickets When Agents Are Unavailable! ✨

by Gorgias Agent Experience Team
We’ve got an exciting update to help keep your chat workflow seamless and responsive. Our brand-new “Unassign chat tickets when the assigned agent is unavailable” option is here! What you need to know New setting option: A simple checkbox
Announcement