Gorgias Updates

www.gorgias.com

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Article Templates for your Help Center

by Irinel Neculita

🚀 Introducing Help Center Article Templates! We're pleased to announce the addition of Article Templates to your Help Center setup. 🛠️✨ Our templates offer structured formats for FAQs, troubleshooting guides, and more. Whether you're

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Introducing Voice Statistics report ☎️📊

by Felipe Gonçalves, Product Marketing Manager

📢 Hold the phone because we have an exciting news alert! 🎉 We're thrilled to unveil the brand-new Gorgias Voice Statistics reports! Get ready to dive into a dedicated page that monitors key voice metrics, empowering you to supercharge

Introducing Voice Statistics report ☎️📊

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Meet the fresh new Gorgias Automate Statistics ✨

by Felipe Gonçalves, Product Marketing Manager

We're thrilled to introduce a significant upgrade to your Gorgias Automate experience. 🎉 We completely rebuilt Automate Statistics to offer more robust reporting and helpful insights. Furthermore, we've adjusted the reports, introducing

Meet the fresh new Gorgias Automate Statistics ✨

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New step in Flows: Customer Login 👤

by Itay Elgazar

🚀 Introducing a new New ‘Customer Log In’ for Streamlined Shopper Journeys! 🌟 Hey Gorgias Community! We’re introducing a new customer log in step in the Flow builder, which will allow you to request from customers to confirm their

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Navigate with ease, link your logo to your website!

by Fany Octavia, Software Engineer

Exciting news for our merchants! 🎉 We heard your feedback loud and clear—navigating back to your main website from your Gorgias help center shouldn't be a hassle. With our latest update, we're eliminating the inconvenience. What’s

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Voice Integration: Streamlining Call Routing Preferences for a Smoother Experience

by Mehdi Dellagi, Software Engineer

We are thrilled to announce a significant enhancement to our Voice integration, aimed at improving your overall experience and simplifying call routing preferences. Effective January 18, 2024, we are moving away from using rules for call

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Use help center and contact forms in your rules & views

by Kyrylo Chebotarov, Senior Software Engineer

We know that many of you have multiple Help Centers and Contact Forms, and you want an easy way to build rules or views to differentiate tickets from different sources. We've heard you loud and clear! 🚀 We're happy to announce an

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Send customers to Contact Form instead of email to reduce spam and increase automation!

by Ulad Ramanovich, Automation Engineer

You can now automatically replace mailto: email links across your online store with links to your Contact Form! With this new update, you can detect all the links to emails on your website and replace them with links to your Contact Form

Send customers to Contact Form instead of email to reduce spam and increase automation!

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Saving flows as drafts

by Itay Elgazar

If you've tried saving an incomplete Flow, you may have noticed it wasn’t possible since all the steps have to be completed for the Flow to be valid. Well, not anymore! You can now save your work in progress as drafts. Saving flows as