timestamp1642784224228Gorgias Chat - Connecting to a different storeby Matthieu BressonWe are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon
timestamp1642760460000Self-service - Detailed order trackingby Irinel NeculitaAnnouncementImprovementWe are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches
timestamp1641539820000Self Service in Help Centerby Robert PamfileWe’ve just released an immensely helpful feature for the Gorgias Help Center! You can now deflect tickets with our Self-Service flows in both the Gorgias Chat and the Help Center! This feature is available for merchants that have Automation
timestamp1640170489803Custom actions in every widgetby Manuel ColasanteNew featureHere at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from a ticket. In order to do so, we offer many integrations but we realized that sometimes you have to interact with services in ways that
timestamp1640024400000Create an IVR Phone with your existing Gorgias numberby Illia PetrovWe are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the
timestamp1639561311930Hiding the chat on mobile screensby Matthieu BressonWe have added a new setting to allow you to hide the chat when your store is accessed on a mobile screen whose width is less than 768px. In your chat Preferences tab, it is located above the Auto-responder section and is disabled by
timestamp1639384807656Configuring the chat with query parametersby Matthieu BressonAs of today, it is possible to configure Gorgias Chat to open automatically on a given page and to pre-fill the user message with URL query parameters. The following parameters are available: gs_open_chat opens the chat as soon as the page
timestamp1638804393187Enable self-service on specific chats onlyby Nicolas Garnier, Product ManagerAre you interested in using our self-service portal but don’t want to enable it for all chats? You can now easily enable or disable the portal for specific chats. How to enable or disable self-service for a specific chat Go to a specific
timestamp1637838000000Contact Us section in the Help Centerby Roman Fayzullin, Software EngineerYou can now add a “Contact Us” section to the home page of the help center. It is made up of cards, where you can provide all necessary information on how to reach your support team. There are 3 types of cards representing different
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