timestamp1730379974472Improving Tag Accessibility: Meeting WCAG Standards with Enhanced Contrastby Antonio LapaIn our commitment to building an accessible product, we’re enhancing the Tags component to meet WCAG (Web Content Accessibility Guidelines). Currently, tags allow for any color selection, which can make text challenging to read due to
timestamp1729778995118Introducing Custom Agent Ring Time And Call Wait Time ✨by Matteo SilvestroWe’ve got some exciting news for Gorgias Voice subscribers! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents: 🧑💼 Customize
timestamp1729758660000Edit Shopify Order Notes Directly from Gorgias!by Neshat Korivand, Senior Product ManagerAnnouncementNew featureManaging customer orders often involves multiple team members—agents, warehouse workers, and brick-and-mortar staff. To streamline communication and reduce the need to jump between platforms, we've added a new feature that allows you to
timestamp1729087862611Meet Auto QA (Beta)⚡by Felipe Gonçalves, Product Marketing ManagerAnnouncementWith BFCM just around the corner, your team is about to experience a surge of customer inquiries. That’s why we’re excited to introduce Gorgias Auto QA in Beta! Imagine this: thousands of tickets flooding in—questions about promotions,
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