Gorgias Updates

www.gorgias.com

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Set up AI Agent with Onboarding Wizard

by Fany Octavia, Software Engineer

We’re excited to introduce the AI Agent Onboarding Wizard, designed to make your AI Agent setup smoother and faster! With just a few simple steps, you’ll be guided through configuring your AI Agent, ensuring it’s ready whenever you want to

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⭐️ CSAT scores are now available in rules

by Charles Jacquet

We’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability

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Do more with the ticket panel; Bulk actions are here!

by Gorgias Product Team

You can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the

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Set default email address

by Neshat Korivand, Senior product manager

We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction

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Improve channels page and access to Automate settings in corresponding channel settings

by Itay Elgazar

We are thrilled to introduce a brand new design to the channels page as well as a new way to access the automate settings in a corresponding channel settings. The new design is intuitive, now all channels have the same relevance, so you

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Quick Responses sunset and turned into improved Flows 🚀

by Jordan Miller, Product Marketing Manager - Automate

We’re saying goodbye to Quick Responses to prioritize Flows — a much more powerful alternative. While Quick Responses are no longer supported, you’re not losing any functionality. We automatically turned your Quick Responses into Flows.

Quick Responses sunset and turned into improved Flows 🚀

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Introducing Service Level Agreements (SLAs)

by Felipe Gonçalves, Product Marketing Manager

We're thrilled to announce the introduction of SLAs in Gorgias! Imagine always having insight into how promptly your team responds to customers, ensuring no one is left waiting and consistently delivering timely responses. It's a

Introducing Service Level Agreements (SLAs)

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Channel filter on Automate Statistics

by Narcisa Minca, Full Stack Developer

We are excited to announce a new addition to the Automate Overview Page – the Channel Filter! 🎉 The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain

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🛍 Shopify Draft Orders

by Simone Basso

We’re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customer’s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle

🛍 Shopify Draft Orders