timestamp1742226059074Introducing: Shopify Variables Tagging System in Guidancesby Itay ElgazarWe’re thrilled to introduce a powerful new feature—Tagging for Guidances—making it easier than ever to reference and embed Shopify variables directly into your AI-powered workflows! What This Means for You With this update, you can
timestamp1741856367158✨ Unassign Chat Tickets When Agents Are Unavailable! ✨by Gorgias Agent Experience TeamWe’ve got an exciting update to help keep your chat workflow seamless and responsive. Our brand-new “Unassign chat tickets when the assigned agent is unavailable” option is here! What you need to know New setting option: A simple checkbox
timestamp1741703464870 Enhanced Tracking of Unanswered Callsby Matteo SilvestroWe are excited to share the launch of a new feature designed to help you track your unanswered inbound calls with more clarity and precision than ever before! With this update, you’ll be able to easily differentiate between missed,
timestamp1740497977747⭐️ CSAT 2.0: New report, including CSAT over time, and survey rescoring!by Charles Jacquet, Senior PMAnnouncementCSAT Reporting 2.0: Enhanced Customer Satisfaction Insights We're excited to introduce a major upgrade to our CSAT reporting capabilities, bringing you deeper insights and industry-standard metrics to better understand and improve customer
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