Gorgias Updates

www.gorgias.com

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We've redesigned our rule settings and templates!

We’ve freshened up our rule settings page, added some new features and improved navigation 🎉 These are our highlights 👇 Rule search is here! We’ve added rule search on the top right corner of your screen. This will be handy if you

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Loop Returns x Order management flows

by Jan Szybowski, Software Engineer

Hi 👋 we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation

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Automatic offline mode in the chat

by Roman Fayzullin

Hello 👋 Several months ago we introduced offline mode in the chat, which allowed you to disable live conversations manually via settings. You could use this feature temporarily or permanently to set the right expectations to shoppers when

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🛍 Improvements in Shopify Refund modal

by Deniss Kozickis

Hi 👋 Today we are happy to present small but very important improvements to our Shopify Refund modal! We noticed that when performing a Partial Refund in Shopify Refund modal it may not be obvious what amount will be refunded and which

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Standalone widgets

by Manuel Colasante

Hey 👋 Remember custom actions in widgets? Our own support team at Gorgias finds this feature to be super helpful and uses it heavily. We hope you do too! 😉 But we noticed that sometimes, we want to add a custom action button or link

Standalone widgets

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Sending Discount Codes from Gorgias ticket messages

by Bogdan Tănase, Engineering Manager

You can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount

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⛵️ Navigate new Settings with breeze

by Manuel Colasante

👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them

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Easily duplicate or delete help centers

by Nicușor Chiciuc

Some of you have been actively using our new help center feature. We’re really excited about that! To make it easier to reuse configured settings, we made it simple to duplicate any help center from the main list view. Duplicated help

Easily duplicate or delete help centers

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New Macro Action: Forward email

You can now add a Forward Email action on macros, which forwards the entire thread including current response to other recipients. To do so, head over to the macro editor and select the Forward Email icon, the same way you’d do it in the