Gorgias Updates

www.gorgias.com

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Revenue statistics is coming out of beta

The revenue statistics just received an update that is available to all our new customers (who created their helpdesk after the 22 January). This update will become progressively available, and it may take up to 2 weeks to be active on...

Revenue statistics is coming out of beta

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Auto-responder improvements

We've updated the behavior of the auto-responder for Chat, Facebook Messenger and Smooch integrations. The auto-responder is not related to agents availability anymore, but will instead behave differently depending on whether we're...

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More compact real-time conversations

by Gorgias Team

Messages from Gorgias chat and Facebook Messenger are now grouped together if they are sent one after another. This makes longer real-time conversations a lot more compact than before (see video for comparison). Stay tuned for more user...

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Chat campaigns, shopify action and new keyboard shortcut

by Gorgias Team

We've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...

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New integration: smile.io + many small bug fixes and improvements

by Gorgias Team

You may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...

New integration: smile.io + many small bug fixes and improvements

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Drag-n-drop attachments, new keyboard shortcut and agent mentions

by Gorgias Team

There are many updates coming up this month! Here are just a few improvements that we've been working on recently: You can now drag-n-drop images directly in the ticket reply area in the reply area to include them directly in the...

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We removed random animal names for anonymous chat customers 🐈

We have removed animal names for anonymous chat customers! No risk of sending messages including animal names anymore, neither in the macros nor in the history of emails. We'll also run a big cleaning soon to remove all existing animal...

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New Login & Register experience

by Gorgias Team

New Login & Registration look We have a new login and registration design. It's simpler than before and closer to the new design in the helpdesk. More design updates and bug-fixes are coming soon. Customer Name priority The name of...

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