Gorgias Updates

www.gorgias.com

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Introducing: Shopify Variables Tagging System in Guidances

by Itay Elgazar

We’re thrilled to introduce a powerful new feature—Tagging for Guidances—making it easier than ever to reference and embed Shopify variables directly into your AI-powered workflows! What This Means for You With this update, you can

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✨ Unassign Chat Tickets When Agents Are Unavailable! ✨

by Gorgias Agent Experience Team

We’ve got an exciting update to help keep your chat workflow seamless and responsive. Our brand-new “Unassign chat tickets when the assigned agent is unavailable” option is here! What you need to know New setting option: A simple checkbox

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Enhanced Tracking of Unanswered Calls

by Matteo Silvestro

We are excited to share the launch of a new feature designed to help you track your unanswered inbound calls with more clarity and precision than ever before! With this update, you’ll be able to easily differentiate between missed,

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⭐️ CSAT 2.0: New report, including CSAT over time, and survey rescoring!

by Charles Jacquet, Senior PM

CSAT Reporting 2.0: Enhanced Customer Satisfaction Insights We're excited to introduce a major upgrade to our CSAT reporting capabilities, bringing you deeper insights and industry-standard metrics to better understand and improve customer

⭐️ CSAT 2.0: New report, including CSAT over time, and survey rescoring!

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Streamline and customize reporting with Dashboards!

by Jordan Miller, Product Marketing Manager - Automate

As a CX leader, you regularly pull reports on support KPIs, agent performance, and trends. These metrics have existed in Gorgias — but pulling them for weekly reporting used to mean jumping between multiple reports, reapplying filters each

Streamline and customize reporting with Dashboards!

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