Gorgias Updates

www.gorgias.com

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📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!

by Charles Jacquet

We're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to

📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!

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New Onboarding Flow for Convert Campaigns

by Nicolae Godina, Software Engineer

Introducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣

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🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!

by Iustina Dumitru

We're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated

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Navigate with ease, link your logo to your website!

by Fany Octavia, Software Engineer

Exciting news for our merchants! 🎉 We heard your feedback loud and clear—navigating back to your main website from your Gorgias help center shouldn't be a hassle. With our latest update, we're eliminating the inconvenience. What’s

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Voice Integration: Streamlining Call Routing Preferences for a Smoother Experience

by Mehdi Dellagi, Software Engineer

We are thrilled to announce a significant enhancement to our Voice integration, aimed at improving your overall experience and simplifying call routing preferences. Effective January 18, 2024, we are moving away from using rules for call

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Improved branding for Chat

by Dombi Botond

We are happy to announce that we have improved our branding settings for Chat ✨ First, we have introduced a new setting to allow you to control how automated messages are displayed and remove the word

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Chat Wizard Improvement

by Dombi Botond

Exciting news! We have improved our wizard to create chats with your preferred automation settings from the start! The Automate step allows you to set up Order management, Article Recommendation and Quick Responses, and to start automating

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💫 Meet the new Help Center Statistics Report

by Felipe Gonçalves, Product Marketing Manager

Before the year wraps up, we've got something special for you. We're excited to introduce a big update that's all about making your Help Center even better. Whether you’ve already published your first article or just starting to explore its

💫 Meet the new Help Center Statistics Report

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Connect Flows to 3rd-party tools via HTTP

by Jordan Miller, Product Marketing Manager - Automate

With the new Request HTTP step, you can now fetch data and push actions to your tools in Flows! This new capability opens up a wide range of automation use cases, including: Adding customers to marketing lists (with apps like Klaviyo and

Connect Flows to 3rd-party tools via HTTP