almost 2 years agoChat Widget Creation Wizard 🔮by Juan Carlos QuinteroWe are thrilled to announce we have crafted a new Creation Wizard 🪄 to make it easier for you to create and integrate our Chat Widget into your shop or website, so you can start interacting with your customers in real time, or in an
almost 2 years agoUpgraded order tracking experience!by Ricardo de Arruda, software engineer We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your
almost 2 years agoIntroducing Phone Number Migration for WhatsApp Integration with Gorgias!by Teodor Zait, Andrei Don, Adrian UrsuAnnouncementWe're excited to announce that you can now seamlessly migrate your phone numbers from other 3rd-party WhatsApp integrations into Gorgias through our new self-service migration wizard. Why should I migrate? Migrating your phone number will
almost 2 years agoFont customization for the Chat Widget 🙌by Joris La Cancellera, Software EngineerNew featureNow you can choose from a large selection of fonts and see a real-time preview right from the Appearance tab in Chat Settings. Give your chat widget a personal touch that matches your brand's style. So, what are you waiting for? Get
almost 2 years agoNew Automation Settingsby Jan Szybowski🎉 We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
almost 2 years agoImproved Chat Previews in Settingsby Dombi BotondWe are excited to announce an update to the chat settings that will make it easier to get a more accurate preview of your chat experience. With this change, you will be able to see exactly how your chat will look and feel before installing
about 2 years agoChat Agent Avatar Customizationby Juan Carlos QuinteroMore chat customization coming your way 🎨 We’re happy to announce a new feature to customize the Chat - you can now choose how to display your Agent’s name and avatar picture We have also revamped the upload section for the Company
about 2 years ago"Hide chat" toggle moved to preferences tabby Dombi BotondWe've revamped the preferences tab for chat to provide you with a better experience. We've changed the order of the settings on the preference tab to ensure that the most frequently used options are front and center, making it even easier
about 2 years agoChat widget installation monitoring 👀by Joris La Cancellera, Software EngineerWe are happy to share that we improved the status monitoring of the chat widget. We will now detect if it was not seen installed on your website recently. This will offer some benefits: The status column will now be more accurate (Online,
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