Gorgias Updates

Gorgias Updates

www.gorgias.com

Email error and connection improvements: Clear explanations & fast fixes

by Leyla Delcorde, Sr. Product Designer
Announcement
Improvement
Email makes up 70% of customer conversations for most ecommerce brands, but when emails fail to send, troubleshooting can be frustrating and time-consuming. There are a few challenges to come: Error messages are too technical. It’s hard
Email error and connection improvements: Clear explanations & fast fixes

Introducing: Shopify Variables Tagging System in Guidances

by Itay Elgazar
We’re thrilled to introduce a powerful new feature—Tagging for Guidances—making it easier than ever to reference and embed Shopify variables directly into your AI-powered workflows! What This Means for You With this update, you can
Announcement

✨ Unassign Chat Tickets When Agents Are Unavailable! ✨

by Gorgias Agent Experience Team
We’ve got an exciting update to help keep your chat workflow seamless and responsive. Our brand-new “Unassign chat tickets when the assigned agent is unavailable” option is here! What you need to know New setting option: A simple checkbox
Announcement

Enhanced Tracking of Unanswered Calls

by Matteo Silvestro
We are excited to share the launch of a new feature designed to help you track your unanswered inbound calls with more clarity and precision than ever before! With this update, you’ll be able to easily differentiate between missed,
Announcement
New feature

⭐️ CSAT 2.0: New report, including CSAT over time, and survey rescoring!

by Charles Jacquet, Senior PM
Announcement
CSAT Reporting 2.0: Enhanced Customer Satisfaction Insights We're excited to introduce a major upgrade to our CSAT reporting capabilities, bringing you deeper insights and industry-standard metrics to better understand and improve customer
⭐️ CSAT 2.0: New report, including CSAT over time, and survey rescoring!