Gorgias Updates

www.gorgias.com

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Facebook Mentions support

by Walter Galante

We’ve just released an exciting new feature to our existing Facebook integration! You can now receive and respond to Facebook Mentions from within Gorgias. Once activated, every time a User or a Page will mention you on a Facebook post or

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Instagram Messaging is Now Available (With No Follower Requirements)

We are happy to announce that Instagram has lifted their follower requirements for access to Instagram Messages! Now, any non-legacy Gorgias account, regardless of follower count, can integrate Instagram Messaging into their helpdesk. For

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Receive & respond to Instagram Direct Messages

by Mehdi Dellagi

It’s finally here! We’ve just launched our integration to receive and respond to Instagram Direct Messages from within Gorgias. Our integration offers the following capabilities… 1. Receive and respond to Instagram direct messages in

Receive & respond to Instagram Direct Messages

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Mark tickets as unread (and read)

by Julián Pérez

If you are avid email users as we are, you know how useful is to have the ability to select one or multiple emails are mark them as unread (or read, for that matter). It helps you visit later a message you have to address but don’t have the

Mark tickets as unread (and read)

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Yotpo integration

by Walter Danilo Galante, Software Engineer

Excelling in customer support is all about context. The more information you have at hand, the better you can serve your customers. That’s why we at Gorgias are laser-focused on helping leveraging your entire Ecommerce stack. To support

Yotpo integration

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Sync Gorgias events and customers into Klaviyo

by Mehdi Ben Hamida, Software engineeer

We’ve just released a new and improved integration with Klaviyo, allowing you to segment customers, and send targeted outbound messaging campaigns based on Gorgias events as well as include Gorgias events in your Klaviyo analytics

Sync Gorgias events and customers into Klaviyo

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The new documentation of our API is now live!

by Louis Barranqueiro

We've just released the new documentation of our API! 🎉 As part of our effort to cultivate a strong developer ecosystem, we’ve rebuilt our documentation from the ground up. We've updated our documentation to ensure developers have the...

The new documentation of our API is now live!

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Revenue statistics is coming out of beta

The revenue statistics just received an update that is available to all our new customers (who created their helpdesk after the 22 January). This update will become progressively available, and it may take up to 2 weeks to be active on...

Revenue statistics is coming out of beta

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Chat campaigns, shopify action and new keyboard shortcut

by Gorgias Team

We've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...