timestamp1711956300000Access Shopify Order Metafields from Gorgiasby Alexandru DaineanuIntroducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search
timestamp1711711727818Calculate your Gorgias Automate savingsby Felipe Gonçalves, Product Marketing ManagerAnnouncement🎉 Happy Friday! But wait, the excitement doesn't stop there! We've got some thrilling news to kick off your weekend. Yesterday, we rolled out brand-new metrics in Gorgias Statistics: Ticket Handle Time and Online Time. These metrics are
timestamp1711648576278📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!by Charles JacquetAnnouncementNew featureWe're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to
timestamp1711627054153Convert Campaign Libraryby Mariusz Janczyn, Software EngineerIntroducing Campaigns Library! Convert Subscribers now have direct access to our top campaign templates, seamlessly integrated into the campaign creation process. Creating powerful campaigns has never been easier. With just a few
timestamp1711560497793New Onboarding Flow for Convert Campaignsby Nicolae Godina, Software EngineerIntroducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣
timestamp1711555610945🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!by Iustina DumitruWe're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated
timestamp1711113298663We updated how tags look to give you more space to reply to customersby Antonio LapaTags have many purposes amongst which they give you an overview of what the ticket is about and for reporting purposes. Today we are introducing a change to improve your workflow when replying to tickets so that tags are less intrusive in
timestamp1710322763199Introducing conditions in Flows ↪️ 🌟by Itay Elgazar🚀 Introducing a new ‘Conditions’ step - to allow creation of multiple paths ↪️ Hey Gorgias Community! We’re introducing a new Conditions step in the Flow builder, which will allow you to create multiple paths based on variables. This is
timestamp1710176502994You can now create more than 4 ticket fields!by Agent Experience TeamTicket Fields are customizable ticket properties that allow you to summarize a conversation in a structured way to get actionable insights that will help you improve the buying experience, spot quality issues faster, reduce costs, and boost
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